Since I am the SPOC for the customers in their mission critical domains has the privilege to burn my energies from the first hour of the day. Smoothing escalations and arranging proper logistics in terms of resource/skill are my primary task. Ensuring that not missing any SLA is one of the area where i focus more. Since i am the lead for the infra services i need to also work closely with sales for any new orders or RFP's which predominantly includes presales activities. Apart vendor management/ People management is one of the most critical task that i face in a day.