Challenging, productive and aspiring workplace with pool table n pingpong
Sales and Service (Current Employee) – Dubai Outsourcing Zone - Tawasul Bldg. – July 19, 2019
a regular day at the contact center would comprise of a min of 40-60 calls, thriving on helping the passengers via information about travel, baggage, visa policy, ticketing n reservation, flight details etc. Learning curb consisted of sharing relevant info in a limited time, narrowing down to specifics that the customer/passenger required. Management was good in terms of help but sometimes, we needed to take initiative on our own. A multi cultured venue with different groups and languages, all running to achieve their best.
The hardest part of the job for me was AHT - Average Handling Time for some passengers require a detailed manifesto to their problems and that could take a while before they are satisfied
The most enjoyable part was to humor the passengers and sharing a laugh whenever possible.