Director Of Rooms operations
Executive committee member
In charge of Front Office Department, Housekeeping & laundry
Spa & Recreation facilities
Intercontinental Hotels Group-Crown plaza Amman
Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office,, Recreation/Health Club, Laundry and Housekeeping. Works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. Ensures Rooms Operations meet the brand’s standards, targets Guest needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target Guest and associates and provides a return on investment to the owner and the company.