Hyatt
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Hyatt Employee Reviews for Guest Service Agent

Job Title
Guest Service Agent20 reviews
Location
United Arab Emirates20 reviews
Found 20 reviews matching the search
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5.0
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Working in Hyatt Regency helps me deal with different kinds of people and was able to enhance my emotional quotient that we never learned from School but by life experience. Hyatt helps me hone my Communication skills and on how to increase my stress level.
Pros
Complimentary Accommodation, trasportation and food.
Cons
Long hours but everything is Free.
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5.0
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Hyatt is the school of everything, i learned all the standards from Hyatt, make me a master in Hotel reservation and improve Guest service standards..
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4.0
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Good place to learn a lot of things,managment is helpful and different cultures to know.
The hardest part of the job when we have less manning and the most enjoyable when all the team are cooperative .
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5.0
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It is quite normal that the hotel is on a complete High Occupancy, here you will know how to handle guest at most difficult way when rooms are all occupied and on back to back status. The hotel is a multi -cultural oriented work place. The most enjoyable part of the Job is after a hard work and pressures from the heads but at the end we all end up great colleagues.
Pros
Free accomodation, transportation and work meals
Cons
long travels from and to work and Accomodation. low number of staff, which may lead to an extended hours.
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5.0
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It was challenging role,everyday I learnt new things and was able to use those experience in my life.Company itself will always provide something that will keep you motivated.
Pros
free lunch, accommodation and tranportation
Cons
long hours
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4.0
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Great life and job experience. Going through challenges and interesting situations. Getting lots of trainings and knowledges on the way of development. Having a possibility to be creative and to impress own opinion of how to perform for better work process.
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5.0
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I would like to suggest everyone to work with Hyatt, as it is just like our family who cares for the staff and to facilitate in every sector for there growth.
Pros
Staff Cafeteria
Cons
9hrs
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5.0
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This place is really a great place to work. All employees are very friendly and I am proud to be a part of its preopening team member. The work culture is fantastic. We really ensure that all guests are happy and leave positive feedbacks.
Pros
Free Meal, Accommodation, Transportation
Cons
Far from City
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5.0
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I am having a great time at this place. People are cooperative and very friendly. But now I believe it's a good time to move for new experience. Looking forward for new challenges.
Pros
Free food, nice accommodation and good salary.
Cons
Very slow growth.
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2.0
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Park Hayatt is best brand name of hospitality industry.according to Hayatt company promised to our personal and skill growth but management of park hayatt dubai is dictator management who is not think about his employee also
Pros
bad behavior
Cons
long duty timing against contract letter and labour law
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5.0
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Good place to work with much facilities such as Gym room, Recreation and volleyball code.
Good working place with wonderful staff around from different nationality and nothing to say bad about the management reasonable management.

There is nothing to willing to hard for me in the job until you love the job to do
Pros
Free transportation, free food and accommodation
Cons
10 hours work 2 days off weekly
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5.0
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# Opportunity to work with multi national and multi cultural people.
# incredible facilities to the employees

# Management was extremely supportive

# If tired enjoy the various different facilities that can refresh your mind
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5.0
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It was a new adventure. Fun and great workplace. Employees are very friendly. Learned new things specially new culture. Great benefits for employees and outstanding accommodation for employees.
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5.0
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I have Learned a lot . the Authentic Hospitality and Best Customer Service Values.Multi Cultural Team which has made me learn the different cultural information,
Pros
free meals, Transportation, Accomodation
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5.0
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Typical day to handling lost Luggage.at all time solved the problem with good way.no complaint happened .guest was happy with my service .
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4.0
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Great place to start career, a lot of things to learn, high standarts. But vacations and offs can be cancelled for no reason.
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5.0
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Consistently learn and enhance knowledge and skills and implement them effectively and efficiently towards the success of the organization.
Pros
Safe Working Environment
Cons
Benifites
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5.0
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Worked with Hyatt Regency Dubai as a Guest Service Officer starting from 1st Nov 2008 until 3rd Oct 2010.
Main Responsibilities:

- Taking care of Front desk operation including Check in, Check Outs, handling cashiering duties, solving guest complains by taking ownership and make sure utmost guest satisfaction.

- Also assisting in back of the house operations with active part in handling groups and taking care of Rates and make sure all arrivals are updates with proper comments to ensure smooth front desk operations.

- Have done my cross training with the Sales and Events department.

- Handling Hyatt Loyalty Program called Gold Passport.

- Also providing all concierge related services like arranging city tour, assisting with making reservations for flight tickets hotel reservations and other services.
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4.0
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Challenging Job. Nice team work with, Lot to learn from daily situations.
Pros
Helpful team members
Cons
Long working hours, salary scale low
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5.0
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i git the opportunity to crosstrain and they gave me chance to learn th GSO job. everybody helped me and thought me lot abt being un the front desk. at first i was confuse abt the computer job but when i get use to it,i catch up. i enjoyed facing guest,dealing with them with a good uniform with thw high heeled shoes,,
Pros
free food during work, free accomodation, free transpo, food allowance
Cons
long hours
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