o Preparing daily duty allocation
o Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies.
o Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.
o Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
o Check out of departing guest in accordance with the established standards.
o Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation.
o Respond to customer queries by resolving issues in an efficient manner
o Balanced all cash, cheque, credit card and ledger accounts through verification. Shift reports and performs audit functions if assigned.
o Maintain records of various contracts and clients, Meeting arrangements for the clients. To establish good communication with client and customers by attending to customer queries and complaints for better customer satisfaction.
o Keeping and Updating Employee records, maintaining their files.
o Transport arrangement – checking bills, Monthly billing, controlling vehicles and coordinating with insurance co for accident damage repairs.
transportation, accomodation and food