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DU Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative23 reviews
Location
United Arab Emirates23 reviews
Found 23 reviews matching the search
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4.0
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Best team ever. I loved them
The mangers give me good teaching

I hope i can back again.

I tried hard, but the covid 19 beat me.

But i will get up again and do my best as always.
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4.0
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management has provided relaxation area for employee where after work hours or during break an employee can visit the area for relaxation.
many facilities are provided such as ping pong table, table tennis, carrom board, tv with play station etc

the working hours sometimes used to be extended depending upon the target and work requirement.
Pros
free breakfast, free team outting, free lunch
Cons
forced overtime
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4.0
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This company when I work with them I had very nice days and I enjoy with the team and we had great time what I like on this company was they support you and give you all you need to achieve your target .
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5.0
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while working at DU I get to learn so many good things as we get to know people from different nationalities, the management is very cooperative, it was amazing life experience at DU
Pros
free lunches, performance based incentives, movie tickets, team outing, birthday present, occasional present from the company
Cons
long hours only when required
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3.0
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Working with Du I can say is one of the best experience I had in my whole career in life. Interacting with different nationalities and dealing with them is the most challenging for me but in the end it helps me a lot to boost my confidence and explore my knoweldedge by dealing with them daily. The management has been very helpful to provide our need in terms of trainings and personal development.
Pros
Being with colleagues
Cons
Training was not accessible for us mostly
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4.0
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I Am working as CSR agent in one of the tele-communication company in the UAE, my job required me to answer customers inquires and solving the issues.
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2.0
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Regular call center work.

No room for career development.


Sitting at a desk for many hours.


Morning, evening and night shifts.


Not much interaction between the management and the employees.
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4.0
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working DU is good those who are new in UAE because they are having highly professional managers to teach a professional touch in every subject. My work is shift based so i enjoyed a different time with my colleagues, and also we enjoyed our break time in pantry with lot of fun .
Pros
pantry
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3.0
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Full time job , good co-workers mates , good group working talking to customers explain and make them understand work with a computer and cashier sell phones and du cards , we sell new deals in du we show it to customers and explaining it to them..
Pros
One houre break
Cons
Long hours
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2.0
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Its has world class potential but lacks employee initiative due to a hire and fire policy reeks of mismanagement and lack of talent pool.It has no organizational structure but just embibes the freakiness and outer look of work culture.
Pros
Salary
Cons
Job Stability Growth prospects
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4.0
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Du is a good training ground to start your career with. You can deal with different races, culture and behavior. You can carry this to other companies because it won't be hard for you to deal with different people.

You'll learn to deal, understand and read the behavior of each customer by how the greet and speak.


Its enjoyable and exciting. Co-workers are kind and managers and there to train you.
Pros
You have access to all the numbers and names in UAE (you can activate or deactivate offers)
Cons
angry customer everyday, the problem of the company will be your problem also, no double pay during holiday.
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5.0
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Coordinating office activities and operations to secure efficiency and compliance to company policies.
Supervising administrative staff and dividing responsibilities to ensure performance

Managing agendas for upper management.

Manage phone calls and correspondence (e-mail, letters, packages etc.).

Create and update records and databases with personnel, financial and other data.

Track stocks of office supplies and place orders when necessary
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3.0
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A typical day at work would be sitting and waiting for calls. I have learned to love my job and my colleagues, improve rapport with customers . The hardest part of the job is having a graveyard shift full month and the most enjoyable part is being wiht colleagues who supports me.
Pros
nothing for free
Cons
long hours
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5.0
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i have learned how to deal with all type of customers some came on anger and i have make them satisfied with my work and the company give them best service as i can and every day i meet new people and they really appreciate with my service and they feel good and the hardest part of job was when there was no one one day i worked for 12 hours without eating anything because it was not allowed to leave for anything if there is not any other colleague so i give my best that day and the management really got impressed with me. i think that was the best job i have ever worked
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5.0
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It is good company I learn a lot of things from the company
and I am still learning from my team work and i got some courses that all helped me to improve my skills
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3.0
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DU is nice and coperative comapny but looking for further experience in coming life and i gain a huge experience from them
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4.0
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perfect atmosphere good mangers but the salary is very low if i compered my salary with etisalat staff as example but in overall this jop is perfect for one who do not care about money

regards.


ahmed elsaid mohamed
Pros
perfect coworkers
Cons
no lunch break
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4.0
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I really enjoyed working for DU and learnt a lot from the. Got amazing customer service trainings. The timing were really adjustable. The co worker were really helpful.
Pros
understanding
Cons
temporary
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4.0
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hard work and smart work is the key of leaning and earning . sales and customer service need a high patience. as individual work like a team
Pros
transpotation
Cons
shift hours
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5.0
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Everyday in life with DU is very Challenging you can't say what customer you will be facing and what are the issues you will be taking. in DU you will learn a lot of things you must think before you speak, some words we used it's means a lot of this to the customer. in every day at work we always laugh my co works are very friendly and crazy in a nice way even if we have a lot of races there but still we keep intact as we treasure our friendship very much. the hardest part doing in this job is to handle a very irate customer you must have a lot of patience and do understand the customer specially if your customer is a CEO of the company because im also handling business accounts. the most enjoyable in this job is every end of the shift we talk a lot of our experiences that we handle and also in each and every year we have team building so that the stress that we have will left behind.
Cons
Long Hours, Madatory OT
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5.0
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•It is a customer services and up selling / cross selling process operating throughout the United States. Customers make an order over phone, online and also through SMS. They need to pay $20.15 plus shipping and handling charges extra.
•Since it’s a customer services based role we need to explain the customers how to operate the DISH TV. If they face any difficulties to operate the Television we need to help them install and also guide them need to operate and up sell the extra channels .If required need to explain if they install for 3mths they get a bonus 15days free. I used to enjoy my services to help the needful customers.
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