Reporting to Front Office manager
Supervisor in F/O/D (Former Employee) – Dubai – November 12, 2018
Handling email, guest and groups requests, complaints, inquires.
Maximizing the hotel revenue by up selling rooms
Being able to act and take action for fire alarm or any other alarm
Communicating between Accounts and Reservation for all the groups for payment and LPOs
Popularize the a-Club loyalty program with an amazing way
Train, guide and motivate the team for all the procurers such as, Check in and check out Up selling technique Handling complains Communicating with other department
Ensure that all the staff being briefed before the shift begins
Distributing the operation tasks to develop the team
Handling the guest complaints and anchoring 100% of guest satisfactions
Assist all departments when required.
Acting according to the hotels credit standards and procedures
Create predictably positive experiences that meets and / or exceeds customer expectations
To suggest means and ways of reducing costs without effecting the quality and standard of the hotel.
Checks all shift reports with particular reference to Credit, Check Report, Routing Instructions Report,Rate
Upgrading and check in VIP`s and taking action for the amenities