Abu Dhabi Commercial Bank
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Abu Dhabi Commercial Bank Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative25 reviews
Location
United Arab Emirates25 reviews
Found 25 reviews matching the search
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5.0
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I dont know what to say but i am blaming myself that I left the ADCB, It was my ideal job i am sure. So if i will have another chance to join again i will never let it go.
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3.0
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Very bad management as they tracking your fault only .
What ever you did your job on a perfect way will not get any appreciate ..

no support from your managers at all , and only help same nationality to them not all
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5.0
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Abo Dhabi Commercial Bank is one of the most strong bank in UAE , and it was very good experience , The managers was very collaborator with us and they support us all the time .
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4.0
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I can say nothing but ADCB is a better company, I learned a lot of my job it test my patience and ability to convince customers. The workplace was nice. The hardest part of the job is the sales target and the enjoyable part was it's challenging.
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5.0
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in my job am handling and taking care of all the vip customer and handling all the customer service from the time they inter the vip lunch and greeting , handling there account and all the tellers transaction.

and handling the filing for there accounts.
Pros
excellent training and taking care of the employee
Cons
nil
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5.0
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I have worked in Many banks but in ADCB I learn what is the meaning of banking , in ADCB they care about their staffs and customers and their people they will never let u leave the bank if ur not satisfied if I will talk about ADCB all I can say that
IAM PROUD TO BE ADCB STAFF

Adcb has given to much of knowledge and that I can’t deny it
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4.0
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An excellent office which provides platform to enhance our talents and also supports us. Ambient work culture, employee friendly office.
I was able to exhibit good performance under proper guidance.
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5.0
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Daily activity as CSO

I learned the banking principals


management is excellent and very professional


work culture is excellent


hardest part of job that the promotions very difficult


I enjoy the easy and friendly process
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5.0
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Good place to work with, challenging task. great learning from career point of view. code of conduct is strictly followed.
ADCB is a professional Organisation.

The company takes a good care of there brand also wants to achieve customers sevice excellence.

Working with ADCB gives boost to my entire career and learning.
Pros
Good incentives and transport
Cons
Stretchback working hours
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4.0
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The Management of this company was above standard. It is a good place to work as it gives you ample opportunities to enhance your skills.
Pros
Team outings
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2.0
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nice workplace in ..fun workplace
with my co-workers..great atmosphere to build my career

learning huge knowledge about new products
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3.0
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the deal work start with meeting
I learn helping the customer and help them with solve there problem

the team work was good

the hardest part is work with shift
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5.0
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missy day work



learned a lot of banking cross



management zero to codified



co worker great to work with



not hard work



meeting new people every day


very good work a
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4.0
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Great bank,helps me to improove my communication skills . Provides employees with amazing benefits.putting a smile on each customer and have a very good customer relations
Pros
team work, training to improve skills
Cons
takes longer than usuall to get promoted
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3.0
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Field job could be stressful with banks in UAE
Majorly Indian Management

Freedom to work and flexibility

Retrieving incentives is a biggest problem in the company

job security is a concern
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3.0
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Looking job for IT support...now I am woking in ADCB bank with customer services.
but I have experience in Infosys in IT and now looking for job change
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3.0
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Deal with different customers on a daily basis, achieving targets, provide pleasant customer service and information on bank products an services
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5.0
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Everyday is a day to look forward to, because of the amazing aura put up by the management and their flexibility of being lenient which gives me and my colleagues an overwhelming feeling of a family surrounding.
I have learnt how to respect different culture,older and younger staff whether old or new and customer.

My colleagues and Co-workers are the most helpful and understanding people i come across all in favour due to the managements care.

The hardest part of my job is a dissatisfied customer.

I don't think i can say anything more about the enjoyable part of my job as i have already mentioned everything from the TOP.
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4.0
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• Providing information regarding products and services to personal and business banking customers.
• Resolving complaints and providing first call resolution.

• Consolidating teams cross sell report and preparing MIS for incentive payment.

• Coordinating with different departments in order to resolve customer queries.

• Coordinating with the sales team for quick follow-up on customers request for account opening and loans.

• Preparing minutes of the meeting
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3.0
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Job role involved representing customer service for the bank clients and Customers, deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints, perform customer verifications, process orders, forms, applications and requests, direct requests and unresolved issues to the designated resource, manage customers' accounts, keep records of customer interactions and transactions, record details of inquiries, comments and complaints, record details of actions taken, manage administration, communicate and coordinate with internal departments, follow up on customer interactions.
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2.0
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working as customer service officer,helping them to know their a/c balance and account no and how to use their debit card,deposit ,printing stattment,,,,,,all inquery.
Pros
no break
Cons
shift
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Overall rating
4.1
Based on 446 reviews
5
189
4
156
3
74
2
19
1
8
Ratings by category
3.9
Work/Life Balance
3.5
Salary/Benefits
3.9
Job Security/Advancement
3.8
Management
3.8
Culture
Abu Dhabi Commercial Bank Reviews by Location