Role Overview Purpose:
Ensures that all guests' needs and requirements are met, providing at all times a high level of Butler service and satisfaction by working and liaising closely with all departments. Establishes and develops personal guest contact, promoting feedback and is constantly proactive in anticipating guests needs and requirements Communication: Internal External
With all related departments.
With guest in regards to complaint, feedback, follow up and future booking. Main Duties:
Handles guest feedback efficiently.
Provides advice, guidance and support to the Butler team in all areas of Training, Quality & Development.
Evaluates operations in order to identify training needs.
Liaises closely with Front Office, Housekeeping, Concierge, Spa and F& B Departments, Private Dinning and Stewarding.
Ensures the professional and timely communication of training information to relevant colleagues.
Updates and maintain all Guest History Files.
Ensures a full and complete shift hand over
Maintains and protects the privacy and security of in-house guests in the Summer Houses.
Ensures smooth operations in every cluster of Summer Houses that are assigned to.
Co-ordinates all operations in the Summer Houses in order to exceed guest expectations.
Takes full responsibility for all operating equipment and working tools.
Actively presents new ideas and concepts to relevant Management for possible inclusion and adaption in future training.
Has a full and comprehensive knowledge of the Hotel, including all departments, services and outlets.
Ensures that the Butler pantries are manned and operationally prepared and stocked at all times.
Maintains a high level of communication and feedback within the department.
Is continually proactive within all areas of operation.
Co-ordinates and liaises with all the Butler's at all times, delegating responsibilities and ensuring continual communication and feedback.
Communicates and liaises at all times with the Operations Manager and Assistant Butler Manager at all times.
Establishes and maintains seamless interaction, co-operation and communication with all Front Office Operations and Hotel Departments.
Provides support and assistance to all Front Office Operations and Hotel Departments.
Is fully understanding and knowledgeable of all in-room/suite services, amenities and functions.
Is fully proficient and knowledgeable with the Hotel Operating System (Fidelio) and Point of Sale (Micros).
Conducts pre-shift briefings.
Immediately actions all special guest requirements and requests.
Conducts daily standard and quality checks.
Tasks (optional):
Builds a report with the in-house guests in the Summer Houses and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
Utilizes leadership skills and motivation techniques in order to maximize employee productivity.
Keeps the immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Supports and assists Senior Management.
Performs other duties and responsibilities as assigned by Senior Management Role Specifications Essential Desired Qualifications
Secondary Education required.
Bachelor Degree/Master Degree from hotel school. Experience
At least 2 years Supervisory experience in a five-star hotel or equivalent Skills
Fluency in written and spoken English
Knowledge of Microsoft applications.
Knowledge Front Office applications
Knowledge in Opera PMS and
Other language (Arabic, German, Russian will be given preference) Personal detail
Outgoing personality with ability to communicate fluently with guests and colleagues.
Must possess high levels of integrity, intelligence, maturity in outlook and authenticity
Strong Communication Skills.
Passion and ability to stimulate ideas and execute them to materialization in best interest of the hotel, guests and colleagues.
Must be full of enthusiasm and ability to energize the team
Ability to work on week ends and Night Shifts
Competencies
As per the Jumeirah Management competencies.
As per the Jumeirah management competencies.
CatererGlobal.com - 2 years ago
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