Description
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.
Behind the Visa brand are more than 6,000 talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.
PURPOSE
This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. This is a short term contract position with a term of 12-15 months.
KEY RESPONSILBITILES
Provide proactive operational support to ensure that both the client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
Identify and analyze processing problem with customer impacts; communicates ongoing situation status; Reports SLA performance and develops improvement plans to address chronic customer problems.
Develop and manage short term operational initiatives, special projects and client-driven continuous improvement plans. Identify and analyze processing problem with customer impacts; communicates ongoing situation status; Reports SLA performance and develops improvement plans to address chronic customer problems.
Stay current with industry and client trends and maintain a strong knowledge of Visa products and VisaNet services. Represent complex customer change requests, system or operational requirements; negotiate and manage expectations internally and externally.
Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact their Client.
Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization.
This role reports to Head Operations for Middle East and Levant, the incumbent is responsible for interaction with Clients, Business development Relationship representatives, Vendors / Service Providers and relevant internal staff to provide appropriate solutions.
KEY COMPETENCIIES
Good technical knowledge of new & emerging payment technology.
Ability to recognize potential issues as they arise and escalate appropriately
Project management experience and able to work as part of cross regional team.
Excellent organizational skills
Able to work independently and manage multiple tasks simultaneously in a changing environment with a high degree of accuracy an detail
Self-motivated and able to use own initiative.
Excellent quantitative analytical skills
Excellent written and verbal communication skills.
Excellent persuasive and presentation skills.
Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team
Must be comfortable working in a fast paced, hands-on, growth orientated work environment
Qualifications
REQUIRED
Education
Bachelor's Degree or significant relevant technical skills aligned through training and seasoned thru relevant work experience
Skills - Professional/Technical/Business
§ Good knowledge of Visa systems and products
§ Able to demonstrate understanding payment systems experience, with extensive technical support/implementation background
§ University (or equivalent) degree
§ Well developed problem solving, project management and decision making skills.
§ Significant work experience in a blue chip retail or service sector organisation. Financial services experience would be advantageous
§ Strong PC skills and high proficiency with Microsoft Office Suite products (Excel, Word, and PowerPoint)
§ Innovative and creative thinker with a track record of delivery and proven ability to manage several projects concurrently and see them through from conception to conclusion
§ Fluent in English and preferably in Arabic
§ Presence, ability and credibility to communicate and influence effectively at senior management levels including good presentation skills.
PREFERRED
Likely to be degree educated preferably in an IT related subject with proven experience in the payment card industry.
Ability to demonstrate specialist knowledge in implementing card programs from a technical or operational perspective.
In-depth knowledge of Visa systems, likely to be gained by extensive exposure to Visa's VIP and Clearing and Settlement systems
Visa - 2 years ago
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