To promote a helpful and professional image to the Customer with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude.
To strive and anticipate the customers needs whenever possible to enhance quality service, and in turn enhance customer satisfaction.
To give full cooperation to any colleagues requiring assistance in a prompt, caring and helpful manner. To be flexible in assisting around the Hotel in response to the business and customer needs.
To maintain regular and effective communication with the Team and attend meetings as required.
To develop and maintain quality training and coaching in a systematic and professional way to ensure consistent delivery of the product service standards.
To manage the recruitment of colleagues scheduling and planning of departmental rosters, departmental orientation colleagues and training schedules.
To assist in creating an environment which promotes colleagues’ morale that encourages employees to have pride in their department and their skills ensuring maximum efficiency.
To appraise colleagues at least every six months, identifying developmental needs from colleagues’ appraisals ensuring maximum support received.
To deliver The Fairmont products and Departmental Service Standards.
To help control operating costs within the standards set under the direction of the Departmental Managers.
To identify and report hazards and maintenance requirements in the workplace and follow through with your Department Manager to ensure no defects.
To comply with statutory and legal requirements for fire, health and safety. Licensing and employment. Check that members of your Department are also aware of these requirements and are working in accordance to them.
Demonstrates commitment to the development and implementation of the Fairmont and JD Power Audits continual improvement of its effectiveness.
Communicates to colleagues the importance of meeting customer as well as regulatory & statutory needs.
Ensures measurable quality objectives are established and actively participate in the review of these objectives.
Actively promotes an awareness of customer requirements throughout the organization.
Understands and is aware of all fire, health and safety procedures.
Conducts constant inspections of all hotel areas to check the cleaning standards.
Ensures the proper ordering of cleaning supplies and guest supplies and to check that they are handled and stored correctly.
Responsible for the chemical inventory and the end of each month and ensuring the proper supplies are on hand.
Responsible for machinery inventory, maintenance and ensuring that the service calls are placed and necessary follow ups are done.
Participate in the walk around of all public areas with the Executive Housekeeper, Head Engineer and Rooms Division Director once every two weeks.
Responsible for the creation of all SOPs and checklists for public area
Work with the Executive Housekeeper, Assistant Executive and Public Area trainer to ensure training of all staff on use of all equipment and chemicals is completed.
Create an orientation for all new Public Area staff to ensure a better knowledge of the entire hotel with the Public Area trainer.
Liaise with the banquet department to ensure cleaning of meeting spaces is done in a timely and efficient manner.
Responsible for the organization of the deep cleaning of all Public Areas with the Executive Housekeeper
Responsible for the follow up of all maintenance issues of all Public Areas with the Executive Housekeeper.
Mentoring of Public Area Supervisors and developing of colleagues
Assisting with Rooms when necessary.
Minimum 2 years experience in a supervisory capacity in a luxury hotel environment
Diploma in Hotel management an asset.
Analytical thinker with the ability to see opportunities to improve work practices and processes in order to positively impact employee and guest satisfaction
Must be proactive with a meticulous eye for detail
Strong developmental and mentorship skills
Strong organizational, supervisory and communication skills
Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
Excellent written and verbal interpersonal and communication skills.
Previous International experience essential.
Guest focused with a passion for service and standards excellence
Must be strong team player with proven leadership, development and delegation skills.
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
Must be able to work well under pressure in a fast paced and constantly changing environment.
Fairmont Bab Al Bahr
Fairmont Hotels & Resorts - 2 years ago
Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16 count...