Performance Improvement Senior Manager - Customer (Contact Centre)
Ernst & Young 1,672 reviews - Abu Dhabi

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As Performance Improvement Senior Manager - Customer, you'll build valued relationships with external clients and internal peers and develop a portfolio of business by focusing on high impact opportunities. You'll lead presentations and proposals for moderately complex projects - or for elements of highly complex projects - and provide subject matter insight to bids and proposals.

Technical skills requirements

You'll have knowledge and experience of a number of the following areas:

Contact Center technology/solutions as well as Customer Relationship Management (CRM) applications

Customer strategy, including customer experience and customer operating models

Sales and channel management, including sales force and marketing effectiveness, bid management effectiveness and channel optimization

Customer service improvement, including customer service performance improvement, customer service recovery and contact centre optimization

Customer intelligence and economics, including customer acquisition and retention, account and channel segmentation

Bi-lingual in Arabic and English is essential

Experience in driving Customer Service Improvement (people, process and technology) in Customer Care and Customer Contact Center environments

To achieve their potential, businesses need to continuously achieve and sustain performance improvement in a rapidly changing environment. As one of our performance improvement advisors, you'll help many of the world's leading businesses and governments tackle their most pressing issues. Working in multidisciplinary teams, often directly with leaders of major organizations, you'll bring diverse perspectives to every challenge. We'll help you achieve your potential by supporting your professional development and giving you experience of working with a diverse range of clients. You'll have the opportunity to build your skills in one of our focused competency groups, including: Finance, Customer, Supply Chain, IT Advisory, People & Organization, Program Management or Strategic Direction.

If you interested in this role please click on Apply.

Job Reference: ABU00046

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1,672 reviews
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