The Front Office Department is the main connection point between guests and the hotel as well as other hotel departments. Check ins/check outs, guest requests, concierge services and promotion of in-house activities are all handled here. It influences a guest’s first impressions of the hotel so everything must always be at it’s very best. Specific responsibilities include: Welcome and check in of guests, including processing of group arrivals Check out departing guests using the hotel’s accounting system Be seen as a main point of contact for guests, dealing efficiently with enquiries and any complaints Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events Maximise Sales revenues through up selling and marketing programmes General switchboard duties including taking of reservations Project a professional manner with an emphasis on hospitality and guest service What are we looking for?
Front Office experience in the hotel / leisure / retail sector Calm, efficient and organised Excellent personal presentation and communication skills A passion for delivering exceptional levels of guest service What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement; membership of The Hilton Club which provides reduced room rates in our hotels plus discounts on a whole range of products and services; and a range of other excellent benefits that you would expect from a global Hotel organisation.
Naukrigulf.com - 2 years ago
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