 Responsible for Reception areas, by ensuring all visitors, clients and telephone callers have a positive impression of MAF and are treated courteously and all telephone calls are answered professionally.
 Deputising Customer Services Coordinator in their absence
 Provide basic training to new staff on the services available through the telephone system.
 Treat visitors to Head Office courteously and inform the relevant staff of their arrival promptly.
 Provide customers with general information if necessary on MAF such as working hours, names / designations / location of relevant managers etc.
 To answer telephone calls made to the Head Office promptly and to ensure that forwarded calls to the relevant staff are monitored so as not to leave callers unattended.
 Take messages from callers and ensure they are passed on to relevant staff.
 Ensure meeting rooms are kept tidy throughout the day by liaising with the Office Assistants.
 Allocate and book meeting rooms for employees when requested.
 Receive emails from secretaries for bookings & reply back with confirmation of availability.
 Receive and dispatch the couriers/mails in an efficient manner.
 Receive and record incoming documents and parcels on a log-book.
 Prepare reports on meeting room bookings, weekly call log reports.
 Carry out general administrative duties as requested by OI & FM

Position Requirements

• Should have telephone operation experience.
• Must have a pleasing personality.
• Good, positive attitude and excellent “people skills”
• Well groomed, professional and presentable
• Patient and good ability to handle high pressure situations
• Good customer service and organizational skills
• Punctual and hard working
• Computer literate in Word and Excel.
• Should have good communication skills in English and preferably Arabic as well as any additional knowledge of other languages. (Preferably a National)
• Understand the services available on the telephone system and be able to provide adequate training in them to new Receptionists.
• Understand the organisation of MAF, the main elements of its business and the key executives and employees.
• Be able to deal with different nationalities in a courteous and helpful manner.

Other Benefits

Other Allowances
Majidalfuttaimventures - 12 months ago