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Job Summary:
This position will report directly to the Vice President Human Resources, Middle East & Africa and have a dotted line to the Area Vice President The Ritz-Carlton, Europe, Middle East & Africa and Vice President Global Brand Alignment The Ritz-Carlton.
This position and the GM will have joint solid line responsibility for DHR/HR Leaders at each property.
As an integral member of the continent team, the ADHR will work with the Continent and Brand HR Teams, Global Centers of Expertise and property teams, contributing a high level of generalist knowledge and skill in human resources to support both business and human resource objectives, as well as contribute significantly in all aspects of strategic business leadership and operations management.
Additionally, this position will play a role as first port of call HR Generalist for all Ritz-Carlton, and selected Marriott hotels in the Continent. The successful incumbent will work within appropriate business guidelines, but generally works with considerable independence on market based issues and initiatives including but not limited to developing operating plans and related operational processes to lead implementation and sustainability of all human resource and brand strategies, policies and programs and driving alignment with broader business objectives.
The ADHR works with the DHR/HR Property leader to comply with Company Policy including recruitment, total compensation and benefits, employee relations, and development, and ensures compliance with local country regulations and Ritz-Carlton and Marriott operating procedures.
In addition, this individual
develops and implements
hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees.
The ADHR provides HR Generalist support for all Ritz-Carlton and selected Marriott hotels in the Continent which will until the Continent exceeds 56 hotels include half of all hotels, always to include all RC and related brands.
At present, one of two Area DHR’s, MEA.
Location Requirements:
Strong preference for the ADHR to be located at the Dubai office.
Language Requirements:
English is required; Arabic and/or French a plus.
Travel Requirements: Travel required in area for support and property visits.
Travel can range from 50-60% depending upon business needs.
Strategic HR Leadership
Engage in a close partnership with VPHR MEA, VP of Global Brand Alignment Ritz-Carlton, Ritz Carlton Area VP and GMs to drive HR systems and talent management excellence, organizational effectiveness, and continually assess and address market level HR trends and opportunities and partner the other Area DHR MEA, with Centers of Learning.
Provides leadership and development to the HR leaders in partnership with the GM.
Market point person for key communications, ownership of issues, policy changes, etc. for total compensation and labor.
Build and support the use of best practices for Human Resources; ensure area achieves balanced scorecard goals.
Contribute to the development and execution of business and brand priorities by providing informed viewpoints about human resource operations.
Lead the execution and implementation of continent human resource initiatives, strategies, policies and practices across the market, as required by the VPHR MEA.
Apply personal expertise and consult with hotel leadership teams on complex human resource issues
Support pre-opening manning, payroll, talent acquisition strategy and training proposals 18 months out.
Support openings by attending all RC countdowns and similar Marriott opening processes.
Conduct property reviews for hotels that are identified annually as high risk, needing additional focus, or have a significant impact on continent performance, conduct as directed by the VPHR MEA, on site GFT or related investigations.
Use analytical tools and techniques produced by new HR systems to ensure that property visits are issue-based and focused on trouble-shooting.
Strategic HR Leadership
Engage in a close partnership with VPHR MEA, VP of Global Brand Alignment Ritz-Carlton, Ritz Carlton Area VP and GMs to drive HR systems and talent management excellence, organizational effectiveness, and continually assess and address market level HR trends and opportunities and partner the other Area DHR MEA, with Centers of Learning.
Provides leadership and development to the HR leaders in partnership with the GM.
Market point person for key communications, ownership of issues, policy changes, etc. for total compensation and labor.
Build and support the use of best practices for Human Resources; ensure area achieves balanced scorecard goals.
Contribute to the development and execution of business and brand priorities by providing informed viewpoints about human resource operations.
Lead the execution and implementation of continent human resource initiatives, strategies, policies and practices across the market, as required by the VPHR MEA.
Apply personal expertise and consult with hotel leadership teams on complex human resource issues
Support pre-opening manning, payroll, talent acquisition strategy and training proposals 18 months out.
Support openings by attending all RC countdowns and similar Marriott opening processes.
Conduct property reviews for hotels that are identified annually as high risk, needing additional focus, or have a significant impact on continent performance, conduct as directed by the VPHR MEA, on site GFT or related investigations.
Use analytical tools and techniques produced by new HR systems to ensure that property visits are issue-based and focused on trouble-shooting.
Talent Acquisition
Work with property GMs, DHRs, Director of Talent Acquisitions and the Continent’s Director of Talent Management to recruit and select HR Leader (DHR/HRM/HRD) for each property, signing off candidates with the VPHR MEA.
Drive staffing and workforce planning efforts for top talent in geography:
In partnership with Area team and/or market leaders determine the management staffing needs for openings, and ensure that candidates are identified for these opportunities.
Assess, on an on-going basis, hotel needs and competencies required to fill upcoming openings; work with resources to ensure workforce planning is aligned with needs.
Support hourly recruiting efforts by ensuring the appropriate education, training, and/or tools are provided to properties in geography in a timely and efficient manner.
Performance Development
Ensure HR Leaders are trained (i.e. attend HR on-boarding program, trained on key HR processes), development plans are in place and that goals are documented and progress towards goal achievement is measured.
Lead market-wide human capital reviews and succession management in respective geography by:
Driving execution of LPP in their geography.
Working in partnership with VPHR MEA and AVP to provide job performance development and career guidance (e.g., coaching, mentoring) to on-property leadership (e.g., GMs, HR Leaders, etc.).
Working in partnership with market leadership and the Director MEA Learning to identify, plan and implement training and development needs and activities for management and hourly employees.
Ensuring that all yellow/purple band managers with exceptional performance who are at mastery or turn (as a result of the performance review process) have robust development plans.
Total Compensation
Responsible for the planning, analysis, and implementation/execution of compensation and benefits programs in the markets.
Analyze, recommend and influence to ensure that non-management and management wage programs are equitable and aligned with the market strategy with a goal of mitigating third party activity.
Train property Human Resources leaders to conduct salary surveys, develop wage scales to ensure competitive pay rates, and review wage scales for each hotel to ensure internal and external equity.
Monitor the compliance and metrics of compensation and benefits programs in the market.
Work with Director HR Services & Reward, MEA and AVP to gauge trends, evaluate risks to various markets and develop recommendations for implementation.
Drive the execution of annual compensation processes (e.g., merit, stock, bonus).
Drive annual hourly total compensation evaluation/analysis/planning process and meetings.
Employee
and Labor Relations
Ensure that all employee relations programs and policies are communicated in the properties and ensure compliance with these policies.
Ensure each property has strong recognition programs.
Overall responsibility for employee relations service delivery through partnering with Property HR Leaders., accountable to the VPHR, MEA.
Act as expert as well as key escalation point for high risk/complex employee relations issues.
Provide consultation in support of creating and maintaining a positive work environment for employees utilizing the tools, services and resources available (in collaboration with the Continent HR teams).
Stay abreast of union activity in the various countries.
Ensure wages and benefits are competitive with local contracts.
Continually reinforce concepts taught in Positive Employee Relations with management team.
Assist property HR leader to develop effective labor relations strategy and educate leadership team to ensure positive labor relations.
Coordinate with Continent and Brand HR teams and AVP to analyze ES results for trends and need areas, ensure follow-up on need areas.
Coordination and Communication
Responsible for the implementation of corporate developed programs requiring continent and market implementation.
Drive the execution of transition plans for all acquisitions and divestitures.
Provide guidance on HR plan for new openings, in collaboration with the property HR leader or AVP if HR Leader has not been assigned.
Prepare pre-opening HR budget for new hotel projects.
Oversee HR issues during hotel acquisition and new openings to ensure smooth transition.
Facilitate conference calls and annual meetings with property HR leaders.
Facilitate any new roll-outs for the area.
Provides training and updates on processes to HR leaders.
Work with business councils (i.e. GM groups) to discuss HR initiatives and pull through/execution strategies.
Ensure community relations programs are part of hotel HR strategies.
In select cases, be present during Owner meetings (especially when related to a large ownership group).
Work with VPHR MEA to align the communication for the field on continent programs, projects and process enhancements, and with the VP, Global Brand Alignment Ritz-Carlton to do the same for brand based programs.
Keep the VPHR MEA in the loop of all issues.
Work closely with other ADHRs to ensure consistency of implementation, leverage best practices and share knowledge of local labor laws.
Responsible for the successful execution of HR priorities as outlined by the Continent and Brand Sr Leadership Team.
